Privacy Policy

1. Who We Are

Kinaree operates a residential care home at 47/1 Phetkasem Road, Nong Khaem, Bangkok 10160, Thailand. For the purposes of this policy, Kinaree is the data controller for any personal information you provide through our website, contact forms, or direct correspondence.

Contact for data and privacy matters: privacy@{{DOMAIN_NAME}} or by telephone at +66 2 421 6583.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, phone number (if provided), and the message you write
• Telephone and email enquiries: contact details and information shared during the conversation
• Care assessment enquiries: information about the individual for whom care is being sought, where shared voluntarily by family members
• Website usage: anonymous or pseudonymised usage data via analytics cookies (where consent is given)

We do not collect special categories of personal data (such as detailed health information) through the website. Any sensitive information shared through direct enquiry is handled separately under our residential care protocols.

3. Legal Basis for Processing

We process your data on the following legal grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: when you submit a form or agree to optional cookies
• Legitimate interest: to respond to enquiries and manage our services
• Contractual necessity: where data is required to fulfil a residential care agreement

4. How We Use Your Data

• To respond to enquiries made through the contact form or by telephone
• To provide information about our programs and services
• To schedule visits or consultation sessions when requested
• To improve the usability of our website through aggregated, anonymous analytics data
• To fulfil legal and regulatory obligations applicable to residential care providers in Thailand

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

5. Data Sharing

We share data only in the following circumstances:

• Internal staff: only those directly responsible for responding to your enquiry or providing care
• Analytics providers: anonymised usage data only, subject to your cookie consent
• Legal obligations: where required by Thai law or by a competent authority

No personal data is transferred outside Thailand without appropriate safeguards in place.

6. Data Retention

• General enquiry data: retained for up to 24 months from last contact, then deleted or anonymised
• Consultation records: retained for 5 years following the conclusion of the consultation series
• Residential care records: retained as required by Thai Ministry of Public Health regulations for residential care facilities
• Website analytics data: retained in anonymised form for up to 26 months

7. Cookies

We use cookies on our website. Essential cookies are required for basic site functionality and are always active. Optional cookies — analytics, marketing, and preference cookies — are only activated with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls limiting data access to authorised personnel, secure storage of physical and electronic records, and regular review of our data handling practices. In the event of a data breach that creates a risk to individuals, we will notify the affected parties and relevant authorities as required under the PDPA.

9. Your Rights

Under Thailand's PDPA, you have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent at any time where processing is based on consent
• Object to processing carried out under legitimate interest grounds
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please contact us at privacy@{{DOMAIN_NAME}}. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites such as Google Maps. Kinaree is not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing personal data.

11. Children

Our website and services are directed at adults and families of adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received such data, please contact us and we will delete it promptly.

12. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact

For all data and privacy enquiries:

• Email: privacy@{{DOMAIN_NAME}}
• Phone: +66 2 421 6583
• Post: Kinaree, 47/1 Phetkasem Road, Nong Khaem, Bangkok 10160, Thailand